Service Delivery and Multi-Tasking

Why Service Delivery and Multi-Tasking are important for employee? If you have confidence in providing good service and taking up various job responsibilities during the work, firstly it will help yourself to develop with new skills and experiences and then benefit organization too for having talented staff.  If you provide best service, you will experience best results thus, that affects the quality of service. The elements that will help you provide good services can be when you have good listening skill, writing, speaking and physiology. The stages in effective service delivery are:

i.              Identify role and responsibility: Identifying role and responsibility means knowing how you are involved in the job. Managing work in efficient (do things rightly) and effective (doing right things) manner. And manage people depending on their behavior, some needs to be dealt with expression, some in friendly manner and some by thinking analytically.

ii.               Discover the action:The next step would be, find out what action you need to take and for that you have to communicate. Communication can be in the way of debate, dialogue or discussion. Every way has their advantages in reaching to best decision at the end.

iii.          Decision and Commitment: Once the information has been shared and discussed, decisions should be made immediately. The decision should include commitments from your side as well as the customer’s side so that the decision made does not become invalid after wasting so much.

iv.         Take action:  Decision and commitments has been made; now it’s time to put into action whatever has been agreed and decided with the help of knowledge, skills and experience you possess. 

If you follow this simple step, no doubt that there will be problem in providing effective services. 
Multi- Tasking is a tool for excellent performance, as it connects, explores, gives you experience in different field of works closely and build knowledge. Multi-Tasking does not only mean doing multiple works at a time, that have many disadvantages such as not being able to complete work on time, not being able to concentrate on work and not able to complete wok accurately. In simple meaning, multi-tasking can be referred to as managing different works holding one particular post in office.